Category Archives: Building Relationships
I love to talk. I used to talk anyone’s ear off who would listen to my long-winded babble!
The best man at my wedding described me to a “T” in 2005:
“Tim is like a remote control. All you have to do is say hello to him and he is off to the races. He changes topics quickly liked changing channels on a remote control.”
But I had to change. I had to change big time! People in business and personal lives don’t want to hear you blow hot air all day. They want to be engaged and get talking. They want to talk about themselves and feel like others are really listening to them!
That was me for the longest time. I still struggle with this every day. But I am getting better, and certainly focus on others taking the lead in conversations now with my open-ended questions.
Every time I get off track I think of Frank Tyger’s fabulous quote,
“Be a good listener. Your ears will never get you in trouble.”
- It’s time-consuming
- It can start a series of telephone tag or long email correspondence
- It may dig up potential issues that you don’t want to deal with; feels like you are becoming a complaint handling department
- Don’t want to bother people
- Don’t know the right amount of time to wait if you need an answer
- Would rather focus your efforts on getting more business if in a sales role, or fulfilling other more enjoyable business activities in general
TOUGH LOVE MOMENT – Suck it up!
Imagine if all of your competitors thought this way! You should be embracing follow-up and becoming your customer (or prospect’s) go to person!
Customers will respect you because your relationship with them is not complete after the purchase order number is given. They have put their hand up and said “treat me special“. Don’t take your current customers for granted and follow-up regularly.
- If you have quoted a prospect, be sure to follow-up. Don’t expect that they will magically call you and give their decision either way. It may only take a brief clarification to secure the business
- If you are following up to check on a previous issue, it may help prevent future issues
- If it is follow-up after a sale, it may take care of minor issues before they escalate in to bigger ones
One of my biggest pet peeves is when a project stalls with somebody in the organization, due to the fact that others have not responded to them. That is always unacceptable. If you need to follow-up frequently via email, phone, or in person, get the answers that you need to move things forward. Never use others as scape goats for things being held up by you.
Successful sales and business people do things that they do not like to do every day to continue to grow and achieve a cut above the rest.
If you are not ready to “get your hands dirty” the time to change is now. If you are already a master of the “circle of follow-up“, congratulations!
I really enjoyed this post today on making sales communications more engaging. I hope you do too! Have a great day
I enjoyed this post from Bob McIntosh earlier today. These tips should be very helpful for those “introverts” as their heart races when they enter the room at a networking event.
And how not to arrive to an event unprepared.
I was once given a ticket to a guest-speaker event put on for a group of young professionals in my community. I was excited and grateful for the opportunity because I’d be seeing Erik Qualman speak about social media—Erik wrote Socialnomics and is a great speaker. I would be able to sit comfortably and listen to an expert on social networking entertain me. So I thought.
When I arrived at the event I discovered there would be a networking hour preceding it, and that I was woefully under-dressed. My vision of kicking back and listening to a great speaker was dashed when I entered a hallway full of people dressed to the nines engaged in conversation. I promptly went to the men’s room, looked at my sad self in the mirror, and exited the building.
I needed air. It took me a few…
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Kelley Robertson is somebody in the sales training space that I admire greatly, and is a fellow Canadian if I may add! In this video, he outlines four situations when you can earn the right to move the sales process forward or ask for the sale.
Kelley is very active on Twitter, and you can follow him at @FearlessSelling
He has an excellent blog which can be found at http://fearless-selling.ca/blog/
Enjoy the video and be sure to connect with Kelley!