Enjoy these very valuable lessons on how NOT to conduct a sales call!
I thought this was fantastic.
Have a great weekend!
Recently my son decided that he did not want to play ice hockey this year. He was more interested in Tai Kwon Do and wanted to give it a try. My wife and I had several conversations with him to see if there was another underlying reason he wanted to stop playing “Canada’s National Sport”, but his passions just seemed to lie elsewhere.
Our stomachs initially felt weird thinking about missing all the great friends that we had made over the two winters while Elliot played hockey. I also felt sad about not coaching anymore because I really enjoyed being involved with the kids, and seeing them progress every time they laced about the skates.
My wife and I soon had a reality check. It is NOT about us. It is about our son and his happiness. We are going to support him 100% in whatever he chooses to do in life.
My thoughts quickly turned to the sales profession. So often people get caught up in their own agendas, goals and motivations, that they tend to forget that they are supposed to be acting in the best interests of customers and/or prospects.
- Remember the great quote from Frank Tyger,
“Be a good listener, your ears will never get you in trouble”.
Don’t just “barf” your sales pitch on them.
Find out what they really want to buy!
I would love to hear your thoughts about a time that a sales rep acted in your best interests, or maybe a time that they did not.
How quickly from the start of an interaction did you know if it would be a good experience or not?
Thanks in advance for your contributions!
One last thing… I would love to connect on Facebook (if we are not already) at http://www.facebook.com/SellLeadSucceed
I love to talk. I used to talk anyone’s ear off who would listen to my long-winded babble!
The best man at my wedding described me to a “T” in 2005:
“Tim is like a remote control. All you have to do is say hello to him and he is off to the races. He changes topics quickly liked changing channels on a remote control.”
But I had to change. I had to change big time! People in business and personal lives don’t want to hear you blow hot air all day. They want to be engaged and get talking. They want to talk about themselves and feel like others are really listening to them!
That was me for the longest time. I still struggle with this every day. But I am getting better, and certainly focus on others taking the lead in conversations now with my open-ended questions.
Every time I get off track I think of Frank Tyger’s fabulous quote,
“Be a good listener. Your ears will never get you in trouble.”
- said thank you to a customer for their business or got “wild and crazy” and hand wrote them a thank you card?
- helped a co-worker just ‘cuz?
- read a book or listened to an audio book in your chosen career path to help take your game to the next level?
- grabbed coffee for your inside sales or other support people or took them for lunch?
- made a co-worker laugh when they were having a bad day?
- told somebody “fantastic job!”
- took a real lunch break to relax and recharge for the rest of the day?
- emailed a colleague or friend a podcast, blog or article that you found helpful
- really listened to somebody when they were talking to you?
- planned a really fun vacation to get away from it all?
10 friendly reminders as your week starts to wind down!
I would be flattered if you used this as a checklist to help motivate yourself to do things that you wouldn’t normally do.
Keep me posted on your progress and good luck!
I really enjoyed this post today on making sales communications more engaging. I hope you do too! Have a great day