I worked with a super-fantastic guy once. He was a senior manager that I thought could always run the company. He talked about these 5 words with respect to a leadership team. I wrote them down immediately and have always remembered them.
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These words were once spoken to me by an executive manager, who became a friend I respect greatly to this day:
I will never forget where the conversation occurred, and how it affected me going forward. They were “stamped” in his memory, and the commentary came straight from the heart:
An organization and specifically a sales team “achieving” these five words can mean great things are currently happening or are coming soon. On the flip side, if any or all or these words are “breached” by team members, well let’s just say things may not go as planned!
I have tried to write something very insightful utilizing these five words for at least four years now, but always have trouble.
I will leave it open to your interpretation.
What do these five words mean to you?
I just know that I get to a very good place in short order when I see those five words all in a row!
I went to a Van Halen concert last spring. It was a huge letdown after waiting 28 years to see the first incarnation of the band, and I won’t be seeing them again, EVER! If you are not a Van Halen fan that is ok, this is a broader message than just about their music. I have wanted to see The Van Halen brothers with David Lee Roth since I first heard of them as an eleven year old in 1984. I am still not sure how I was able to convince my parents to buy me a cassette tape with a baby smoking on the cover!
The show did not come close to meeting my expectations. Would they have been incredible if I had seen them in late 1984 or early 1985 before they broke up? I have a hunch it would have been amazing. But this is 2012, and it seemed like a job to them, and they “had to be there”. There was no chemistry between David Lee Roth and Eddie Van Halen, and they seemed to be going through the motions.
The hastily introduced “Jump” as the last song and did not even come out for an encore! News broke a week later that they had cancelled their summer tour. “Allegedly” there is serious infighting within the band. Other reports are now saying that fatigue has been an issue for band members, and the tour will take up to two years. They are taking precautions not to burn out.
Rewind to 2004 when Van Halen was touring with Sammy Hagar once again, and Michael Anthony was still playing bass. It was my birthday, and I had an incredible time. The band was in synch, they were having a great time, and Sammy was signing autographs for the fans in the front row. There were already rumours surfacing that Sammy and Ed were not getting along, but I did not get that sense that fall evening in Edmonton, Canada.
Eddie Van Halen is one of the greatest guitarists ever, but I have never gotten a warm and fuzzy off him. Sammy is not a guitar playing or singing virtuoso, but is an above average musician and vocalist. What he lacks in raw talent, he more than makes up for with passion and love for his “career”, and the fans that have supported him for over 40 years.
Sammy Hagar and Michael Anthony have formed a new band named Chickenfoot with Joe Satriani and Chad Smith (from the Red Hot Chili Peppers), and their shows are electric. They are having the time of their lives, and care deeply for those they are performing for.
I had a chance to see the band in Vancouver when my friend was working for them, and I did not go. I am still kicking myself. I hope to see them again in the future. If I had a choice to see Sammy Hagar/Michael Anthony or Eddie Van Halen/David Lee Roth perform one more time in my life, hands down it would be Sammy and Mike. Eddie may play the guitar like no other, but raw talent is not the only criteria where I will spend my hard-earned dollars on. It is on my bucket list to go see Sammy Hagar play in Cabo in Mexico at his birthday bash one year. And that WILL happen. I can’t wait!
How does this all relate to business? You don’t need an “off-the-charts” IQ, or raw talent to achieve massive success. You need to show up regularly though. You have to care about those paying for your products and/or services, and be willing to go “that extra mile” when they need you the most.
The passion that you exude for your audience/customers, the depth that you are willing to go to help them get to where they want, will pay dividends in the long run. I needed Eddie Van Halen and David Lee Roth to “knock it out of the park”, and they let me down.
- What band’s concert have you attended, or company have you “dealt with” that just blew you away?
- On the flip side, what band let you down at their live show, or company disappointed you, and you will never “deal” with them again?
Welcome back to Saturday Music Memories!
I warned you during the first post that my musical taste is all over the map! What better way to show you then to go from an 80’s Classic Rock band to a current country star in the second edition!
I don’t follow country music much, but I do keep tabs on everything Keith Urban does. He truly cares about his profession and fans, and leaves it all out on the stage every night he performs. I have had the pleasure of seeing him play live twice. Each time, it was for over 2 1/2 hours. I did a post recently discussing passion vs raw talent. In case you missed it, here is the link:
Keith is one of those rare performers who has the raw talent and the passion for his “job”. He is certainly living the dream.
I live 14 hours by car from my home town, and my family has done that drive with me 10 times in the last 11 years. Since this song came out, we play it multiple times on each trip! Every time I hear it, I think of all the fun we have had (and will have again in the future) on the highways of the beautiful Western Canadian Prairies.
I really enjoyed this post today from Kayla Cruz and corresponding video by Shawn Achor. Have a read and listen when you have some time. Let’s not be “average”.
Let me start off by saying that I’m a huge fan of these Ted Talks.
I saw this one today and thought I’d share.
Shawn Achor, CEO of Good Think, Inc., researches and teaches about positive psychology.
Positive psychology… It seems to be a topic of great interest lately.
There are thousands of books teaching people things like how to be happy… how to make the best out of really crappy situations… that your attitude determines your success.
Well it does, but that’s not what I want to write about at the moment.
Achor makes many great points in his talk, but the one that I really loved was his emphasis on the fact that we need to stop focusing on the average (start the video at about 4 mins).
You see, when it comes to business and success, it’s no secret that some people and some companies are…
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