Category Archives: Success
Terry Fox – A True Hero For Us All To Remember!
Today is the annual
Terry Fox run in cities and towns all across Canada.
His story of his quest to find a cure for cancer is truly remarkable, and I think it would be awesome if you took 8 minutes to watch the magnitude of his incredible accomplishments!
Enjoy the rest of your weekend, and take a moment to digest what a hero really it!
No Confidence Equals No Success – Simple!
“You miss 100% of the shots that you don’t take” – Wayne Gretzky, ex National Hockey League Super Star.
My sales spin is,
“If you don’t ask, there is no chance that you will get the answer you want”.
Confidence in the sales profession is paramount to success, but does not happen over night. If you are not in sales, please keep reading. This post has merit for whatever you may be “selling” in your personal or professional life. We have all been selling and negotiating from the moment that we could speak as toddlers!
Confidence allows people opportunities in life that they may not experience if they are tentative and uncertain. When people feel good about themselves, are not afraid to ask questions and involve themselves in potentially challenging situations, they will generally like the outcomes.
Do not mistake confidence for arrogance though. I have seen both, and one is very appealing in business and personal interactions. The other… well not so much!
When you combine confidence with most (or all) of the characteristics below in sales and/or life, very cool things can happen!
- Driven to succeed
- Persistent
- Diligent
- Independent worker and thinker
How did I know if somebody would make it in sales?
I have seen a lot of outside sales reps (retail reps too) come and go during my career. It took me a few years to really get a sense of what the signs were if they would succeed. I was quite certain most of the time, after our first couple of meetings.
What typically tipped me off?
- How they carried themselves (do they have a bounce in their step?)
- Dressed neatly (not necessarily the most expensive clothes) and cared about how they looked
- Solid handshake
- Maintained good eye contact
- Engaged well in conversation
- Wanted to learn / Inquisitive
- Enthusiastic / Excitable
- Personable / Outgoing
If you take a moment to digest that list, many of those attributes can be directly related to being confident. Imagine how different that list would be if you did not feel good about yourself and your abilities?
I urge you to start networking with people who are working towards similar goals if you are not already. It has become common knowledge that you start to portray similar characteristics to the 5 people who you are the closest with. Work on feeling more confident in areas of your personal and professional life that you don’t feel as comfortable in as soon as possible.
For me, getting up in front of crowds to speak was frightening for many years due to my stutter, and now there is nothing I would rather do. It was a long road, but I am glad that I am getting closer to where I need to be thanks to a strong support group of family, friends and Toastmasters.
Confidence does not happen over night, and you cannot push a “magic button” to change how you feel about yourself and your abilities. If you don’t try, you will never know what the outcome could have been. Once you “flip the switch” to knowing you will succeed, and not being afraid to fail, you will see positive changes in your life.
Are You Squeezing the Toothpaste Tube Too Hard?
I planned a Saturday golf game with my friends last spring. I was very excited because it was my first game of the year, and I really needed some time to unwind with the guys.
I ended up shooting one of the top 10 games of my life. I reflected that evening on why I had done so well, and there was a very simple answer. I was relaxed. I had only played two rounds of golf all winter, so my expectations were low. I just wanted to have fun, and did not think about scoring.
I started well, and kept the momentum going throughout the entire round. Typically (due to my infrequent play) I will have a great front nine, then a rough back nine, or vice versa. But this game was consistent throughout. I still had some bad shots, but was able to recover quickly.
With my golf game, relaxation and good shots breed confidence. I heard a humorous golf analogy many years ago and I often think of it when I am struggling.
- Pretend the golf club is a tube of toothpaste. What happens when you squeeze the tube of toothpaste too hard?
- Well of course too much toothpaste comes out!
- If you are squeezing the golf club too hard, inevitably you are going to make more bad shots than normal.
What happens if you have a bad day of sales calls, or perhaps a bad week or month in general? We all have confidence and feel great when things are going well; that is the easy part. The true test of character is how we respond when things don’t go our way.
Sales people and golfers need to have short memories. If you are “squeezing the tube of toothpaste” too hard on your sales calls and during the sales process, things may not go according to plan. If you feel under pressure to close more sales, you may “squeeze the entire tube of toothpaste” out on each call! You press, you are not yourself, your presentations and discussions have no flow, and you are off your game in general.
I asked my friends about their golf game that day last spring, and they said that it was not uncommon to have 10-15 stroke swings from one nine-hole round to the next. It proves that we have the ability to bounce back if we stay focused and regain confidence.
As usual, I watched the Master’s Golf tournament in April of 2011, and it was more exciting than normal. There were 7-8 golfers in the hunt until the last few holes. I am always amazed how golfers can keep outside distractions to a minimum and just focus on the next shot. Their focus is superhero-like, and they handle pressure remarkably well.
Rory Mcllroy was in first place after three rounds, the proceeded to shoot the worst final round in Master’s history. After the last round he said that he will learn from the experience and knows that he will be in the running for many more major championships down the road. His positive attitude was impressive.
To show his resilience, he came back at the next major tournament (US Open) and destroyed the competition by nearly 10 shots. That is an incredible example of putting a negative experience in the past, learning from it, and moving on quickly.
Sales and golf have many similarities which I look forward to exploring more in the future. Relaxation, confidence and a general sense that you will excel are all keys factors while “working” on the golf course and in a sales territory.
- Do you find that you are squeezing the tube of toothpaste too hard in your sales or business role?
- What factors contribute to these feelings “invading your body”, and making things more difficult in the field than they should?
If you are struggling right now, reflect back to when things were going very well, and you were full of confidence. Make some notes about those times, and do more of that!
Raw Talent vs. Passion – And The Winner Is…
I went to a Van Halen concert last spring. It was a huge letdown after waiting 28 years to see the first incarnation of the band, and I won’t be seeing them again, EVER! If you are not a Van Halen fan that is ok, this is a broader message than just about their music. I have wanted to see The Van Halen brothers with David Lee Roth since I first heard of them as an eleven year old in 1984. I am still not sure how I was able to convince my parents to buy me a cassette tape with a baby smoking on the cover!
The show did not come close to meeting my expectations. Would they have been incredible if I had seen them in late 1984 or early 1985 before they broke up? I have a hunch it would have been amazing. But this is 2012, and it seemed like a job to them, and they “had to be there”. There was no chemistry between David Lee Roth and Eddie Van Halen, and they seemed to be going through the motions.
The hastily introduced “Jump” as the last song and did not even come out for an encore! News broke a week later that they had cancelled their summer tour. “Allegedly” there is serious infighting within the band. Other reports are now saying that fatigue has been an issue for band members, and the tour will take up to two years. They are taking precautions not to burn out.
Rewind to 2004 when Van Halen was touring with Sammy Hagar once again, and Michael Anthony was still playing bass. It was my birthday, and I had an incredible time. The band was in synch, they were having a great time, and Sammy was signing autographs for the fans in the front row. There were already rumours surfacing that Sammy and Ed were not getting along, but I did not get that sense that fall evening in Edmonton, Canada.
Eddie Van Halen is one of the greatest guitarists ever, but I have never gotten a warm and fuzzy off him. Sammy is not a guitar playing or singing virtuoso, but is an above average musician and vocalist. What he lacks in raw talent, he more than makes up for with passion and love for his “career”, and the fans that have supported him for over 40 years.
Sammy Hagar and Michael Anthony have formed a new band named Chickenfoot with Joe Satriani and Chad Smith (from the Red Hot Chili Peppers), and their shows are electric. They are having the time of their lives, and care deeply for those they are performing for.
I had a chance to see the band in Vancouver when my friend was working for them, and I did not go. I am still kicking myself. I hope to see them again in the future. If I had a choice to see Sammy Hagar/Michael Anthony or Eddie Van Halen/David Lee Roth perform one more time in my life, hands down it would be Sammy and Mike. Eddie may play the guitar like no other, but raw talent is not the only criteria where I will spend my hard-earned dollars on. It is on my bucket list to go see Sammy Hagar play in Cabo in Mexico at his birthday bash one year. And that WILL happen. I can’t wait!
How does this all relate to business? You don’t need an “off-the-charts” IQ, or raw talent to achieve massive success. You need to show up regularly though. You have to care about those paying for your products and/or services, and be willing to go “that extra mile” when they need you the most.
The passion that you exude for your audience/customers, the depth that you are willing to go to help them get to where they want, will pay dividends in the long run. I needed Eddie Van Halen and David Lee Roth to “knock it out of the park”, and they let me down.
- What band’s concert have you attended, or company have you “dealt with” that just blew you away?
- On the flip side, what band let you down at their live show, or company disappointed you, and you will never “deal” with them again?
No Laughs This Week – Just Smiles And Reflection!
This is an older post that I pulled out of the archives today. Instead of laughing this time, I will be smiling and reflecting. My championship hockey team from 1985 lost a teammate way too young last week, and I want to dedicate this post to him and his family…
I love sales, and I love sports – especially hockey. It’s natural that I see similarities between professional athletes and sales reps, as well as between the roles of sales managers and sport coaches. One story sticks out in my mind, and it has motivated me for close to 30 years now.
Growing up, there were four different tiers of hockey leagues in my city, and I was very excited to be selected to play for the Tier 2 team when I was 11 years old. It was a great group of guys, and the coaches were awesome. We had a pretty good year, but started to slip in the standings towards the end of the season. Six out of ten teams made the playoffs, and we qualified by a narrow margin.
To be honest, I don’t remember the playoff rounds leading up to the finals, but what I remember is how the coaches got us to come together as a team. Players would be asked to play different roles depending on the scenarios that unfolded during the season. Some players were more skilled than others, and they would be counted on to score. Others were better at defence, and they would be counted on to prevent the other team’s best players from scoring.
We remarkably made it to the finals, and had to play the first place team. They were the top team for the entire season. It was a best of three series. They had one superstar player, who was a big reason that they had advanced to the finals. He was hands down the best player in the league. Our strategy going in to the finals was if we could neutralize that player, and keep him off the scoreboard as much as possible, we would win.
They won the first game. But our coaches were so good, they told us not to panic, and stick to our game plan. If we played better in game two, and continued to focus on the star player, we would still win. Game two was much better, and we kept the star off the score sheet as much as we could. All our players pretty much played the same amount, and we attacked our competitors as one unit. They would play their star player and his supporting cast most of the time. We won game two.
We advanced to game three, it was winner take all. I was so nervous that I thought that I was going to throw up! It was a very evenly matched game, and it went in to over time. I did not know how the families and coaches could bear to watch anymore. I do not remember exactly how long it took, but during the overtime period, the puck came to me by our bench. I skated up the ice with the puck, and one of my team mates had just hopped on to the ice. I sent a pass over to him and he scored the winning goal! We were champions even though nobody thought that we could do it.
What I really got out of that experience was the value of working as a team. A group of people with their own goals do not make a team. The other team relied too much on one player, and in the end that strategy did not work. Our coaches were instrumental in keeping us motivated, positive and continually instilled in us that we could do it! Their confidence in us never wavered for one moment. Losing was never an option.
This is very much like a sales team. Everyone has their own individual goals. But if team goals are important too, it will create a better work environment for everyone, and a much stronger company overall. There is no better feeling than succeeding when nobody expects you to! And success feels so much better when you have teammates to celebrate with.
- Have you ever been a part of a winning sports team, and if so, what factors contributed to its success?
- Do you have any memories of that team that will be with you for the rest of your life?
The Numbers Don’t Lie! I’m Not Lying…
If you are sales representative, own a business or even write a blog; analyzing your sales figures and other key data is imperative for success.
DON”T WORRY!
You don’t have to do it every day, especially if you are not “a number’s person“!
I fell in love with math early on in elementary school, but I would not consider myself to be a “number’s guy”. Some are, some aren’t; and that is ok.
I must admit, I have become a bit of a blogging data addict!
I love to look at my blog stats.
- Unique visitors per day
- Top commenters
- Total views
- A map of the world with all the countries represented by my visitors (my personal favourite)
But I caution you…. don’t become obsessed with the numbers. I have seen it time and time again in the sales profession where reps get caught in to the trap of sitting at their desk most of the day analyzing too many reports.
Don’t get distracted from the key mission which is to SELL and grow your network!
I like to simplify processes in my professional and personal life. Below is an example of how I would spend at least one hour per month analyzing my sales territory numbers:
- Identify where business is up, find out what is working and do more of that!
- Identify where business is flat (no growth), find areas to improve and focus on that
- Identify where business is down, create recovery plans and carry out those strategies ASAP
See – no big deal! This does not have to take hours per week or month staring at paper.
Remember – it is your territory, your business, or even your blog.
If you don’t know what is going on with it, how can you expect to exceed your goals?
How Does Music Motivate You?
I love music! I have loved it since I received my first cassette tape (oh wow) when I was ten years old. That Christmas I received a ghetto blaster too, and my love for music was solidified. My wife is always amazed at the “UBI” (Useless Bits of Information) that I know about music. But when you love something, you are a sponge for every little detail!
Family, sports and my career are the most important things in my life, but my passion for music is not far behind. If I had more time, I would go to a concert per week, and travel the outdoor music festival circuit all summer. Getting together with friends under blue skies and the stars to bond and watch incredible music have provided me with some of the greatest memories in my life.
I have connected with many people who have the same passion for music. I have been an active participant in Paul Castain’s LinkedIn Group called “Sales Playbook!” for well over a year now. I have enjoyed posting discussion questions during that time, with two of those threads being very specific to music. The number of comments posted, and the depth of the discussion far exceeded the results that I have received on any other question! People apparently love to talk about music!
Three years ago, I had a one hour drive to work, and I listened to a lot of music on the open highways. I soon realized that I did not have all of my favourite music on a specific iTunes Mix. I had to fiddle with my iPod while driving (now that would result in a distracted driving ticket if caught). I was experiencing some work challenges and my attitude was all over the map. I needed something to help me get back on track at a moment’s notice, or even get me pumped up to a higher level than I already was.
The result was the “Get It Done Mix”. I wanted the title, and not just the music, to have meaning. Every time I looked at my iPod, I would see the words, and it would subconsciously help get me going too.
I am not here to tell you what to call your favourite mix, or what kinds of music to put on it. My point is that if you love music, YOU NEED ONE, if you don’t already have one. Only you will know what feels right. My rule with the “Get It Done Mix” is to never skip a song. If it is all of your favourite tunes, there will be no need to skip!
The nice thing about current technology is that you can add to your mix as you discover more music that you love. Don’t worry about making the “perfect” list, just get one started and let it evolve over time as you discover (or remember) songs that pump you up! If you are as passionate about music as I am, you can connect certain songs to very specific times in your life. Focus on the times that made you very happy, and make darn sure that those songs are on your mix!
When I first checked out Paul Castain’s website ( www.yoursalesplaybook.com ) I went directly to his “Playlist for the Aspiring Sales Rock Star”. I was initially drawn to him by his love for music. I soon realized that his sales content and messages for life were second to none as well! Paul provides incredible suggestions for a music mix if you want to check it out at:
The sales profession and business in general can be very demanding. Incredible swings in emotion can happen even hourly. I do not know how many times that I have played my mix over the years when I needed a pick me up, or to take me to another level of awesome. While driving, I recommend taking some deep breaths to help relax you if the mix is being used at that moment to calm you down!
The true test if your music mix is working may occur when you are driving. If the people in the car next to you catch you singing, drumming on the steering wheel, or nodding your head to the beat, then my mission is complete!
What songs MUST be on your playlist?
Wanna talk music and take a break during your busy day? Stop by the best place to talk music on LinkedIn – The Daily Music Sanctuary. Paul Castain has given myself and my good friend Roger Demas the incredible opportunity to oversee this group. We have met many fantastic people, and are having a blast. Hope to see you there soon!
70 Great Years For My Dad And Many More To Come!
Today marks the 70th birthday for the original “Moosh” and I wanted to share with my network how awesome he is.
Dad taught elementary and high school for well over 30 years, then finished his career running a co-operative education program at a local university. He also helped fine tune an “intro to university” course that all students had to take in their first year, and did an outstanding job preparing them for the real world of post secondary education.
But beyond that he has been a tremendous father/grandpa (Gigi)/brother/uncle, friend to many and has lit up every room that he has walked in to throughout his life.
Although we have lived in different cities for 13 years, we make the most of the time our families have together.
We laugh, joke and have fun as often as we can. Life can throw us curve balls, but dad always keeps things in perspective and sees the positive in every situation.
He loves his four grandchildren, my mom, and the rest of our family to pieces, and has been a very popular figure in his community for more than 45 years now!
We tend to put things off sometimes in life for whatever our reasons are. But I recently said ENOUGH IS ENOUGH (thanks to my sister’s idea)!
Myself, Dad, my brother-in-law and his Dad are off to a boys weekend in Minneapolis over the 4th of July week. We will be seeing two Minnesota Twins baseball games against the New York Yankees.
What a thrill that will be to finally get away with him!
All the best dad for reaching this noteworthy milestone.
You are truly one of a kind!
Love Tim
Sell, Lead, Succeed! 