Blog Archives

Do You Have “It”?

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All I wanted to do early in my sales career was manage the team that I was working on. I was young, I was new to the industry and I thought I knew it all! I was confident that some day I could handle the role. Unfortunately changes happened within the company, and I turned down my dream Sales Manager role when it was finally offered to me. Even with that setback, I have continued to follow sales and executive management throughout my career.

I did have some experience managing a team before I was ever interested in Sales Management. I was a Branch Manager in the car rental industry straight out of university. It was a great experience, and certainly taught me a lot about managing a diverse group of associates at a young age. Some of the employees were more than ten years my senior, and I learned very quickly how difficult being in charge could be.

The Sales Manager is arguably the most important person within the organization. They have a direct line of communication with the sales force; the associates who drive most of the front line revenue.

It can be very easy to get in to a rut with your day-to-day role. Sales reps certainly do, and it happens to managers as well. It is valuable to take a step back and think outside the box sometimes, from how you typically manage.

Great sales managers use enthusiasm and excitement to their advantage. They celebrate their team’s wins, while proudly announcing personal and team achievements. They may high-five team members in the office, or keep it simple and just pat everyone on the back when there are reasons to celebrate. The positive energy does wonders for everyone.

I have always been keenly aware of my manager’s actions, and I focus on a few areas:

  • how they lead the team
  • how they treat me
  • how they treat other reps
  • how they handle adversity within the team
  • the relationship they have with their immediate supervisor and others on the executive management team

If they excel in all the above areas, they probably have “it” with their team. “It” is hard to explain, but it can be summarized as the group is firing on all cylinders, and no issue is too great to break the cohesiveness within the group.

I have reported to a total of 16 assistant managers, sales managers and branch managers during my career. I have also had close working relationships with 12-13 executive managers. This has provided me a rich foundation of experiences.

  • As a manager what is it like to have “it”with the group of reps that you lead every day?
    • If you have “it”, you can probably describe “it” in general terms, but it may be hard to explain overall.
  • If you have never had “it” with your team, would you not like to know how to get “it”?

As I continue to discuss Sales Management in the future, I will build on the theme of having “it”. I will leave you with one other thought to ponder….

Are you just a boss to a group of employees, or is their much more depth to your relationship with the team?

Have A Laugh Fridays – Spring Is In The Air!

I am dying to golf, and this commercial always makes me laugh. Spring is ALMOST in the air in the great white north where I live! Who needs a conference call when you can get out for a round of golf?

Have a great weekend everyone!

Have A Laugh Fridays – There Is Only One Terry Tate!

Since it is Super Bowl weekend, it seemed appropriate to post another Terry Tate, Office Linebacker video.

You can go ahead and draft new recruits, but there is only one original Terry Tate baby!

Who are you cheering for during the big game?

Have a great weekend.

 

Have A Laugh Fridays – Time To Tweak Those Interview Skills?

My first instinct when I went searching for a Have A Laugh Friday content this week was to hunt for job interview videos.

I really hit a home run with this one, and it was the first video I watched last night!

This guy has some sort of “Zach Galifianakis/Jack Black thing” going on, and I absolutely loved it. The interviewer is priceless as well.

Hope you enjoy this as much as I did. Have a great weekend.

I really enjoyed this post today on making sales communications more engaging. I hope you do too! Have a great day

Where The Heck Did My Desk Go?

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One of the first rules that I learned as a parent was infants and toddlers thrive on routine and consistency. As adults we tend to lose our way much of the time, and planning and scheduling becomes a dirty word.

Sales professionals can get lost without planning and scheduling as well. If we thrive on routines early in life, should the need for “the expected” not extend throughout our lives? Think about how much more efficient you would be if you stuck to a schedule even 70, 80 or 90% of the time?

A classic story that I heard during my career involved an executive and the sales team at his office. He walked in to the “sales bullpen” mid morning one day, and saw all the reps sitting at their desks. He asked his manager if he could “reorganize” the sales area when they left for their territories. The reps were very surprised the next morning when they found their desks stacked on top of each other in the warehouse! He did it to prove a point, and strongly believed that by mid morning, they should be out in the field making sales calls and getting orders.

As often as possible during my career, I have operated under the system of a “Daily Powerplay” for 4 days each week. Many sales experts have their own theory on this, but somewhere between the hours of 9 am and 4 pm is the ideal time to be in front of customers.

This is a sample of my schedule:

7:30 am – 9:30 am

  • Return emails and phone calls
  • Complete any outstanding follow-up To Do’s
  • Phone cold calling (if applicable) & setting up appointments

9:30 am – 4:00 pm

(Daily PowerPlay)

  • Sales Calls, lunches with clients/prospects, training sessions or golf (and other relationship building time) with clients

4:00 pm – 5:00 pm

  •  Similar to the morning, clean up as much as possible by the end of the day

The key to a good schedule is to know yourself, and when you are at your best. If you are “in the zone” first thing in the morning, then conduct important cold calls or face to face meeting then. If you gain momentum later in the afternoon, conduct these activities then instead. I colleague of mine was not functional until around 10 am, and he was still one of the best reps in that organization. He worked later than most of us, and our boss was comfortable with that. It was all about the numbers, and it would have been counterproductive for the company to expect him to do a big presentation at 8 am.

If you expect to leave the office every day at 9 or 930 am, do so when possible.

There should be very few excuses why you cannot leave the office when you intended to. Less important things than face to face selling can always be dealt with later. Speaking from experience, issues come up from time to time, but they should not derail your plans very often. Go sell!

The key to the “Daily Powerplay” is the fifth day each week is an office day. I typically use Mondays as the day to catch up from the previous week, and plan the next four days. Some people prefer the office day to be on Fridays. Be careful though, there is always the temptation to start your weekend early.

  • Do you have a daily planning and scheduling system?What changes do you need to implemented in your daily activities to start a schedule and/or follow one more closely if you don’t already?
  • Do you stick to it?
  • If so, how often?

Do more of what is working for you, and stop doing what is not. Evaluate your processes and planning regularly, and tweak systems as you go along. The pain of spending the time making a plan and sticking to it, will be much less in the long run than being disorganized, without focus, and becoming frustrated by the lack of results.

Paul Castain says “Screw The Water, Go Brand Yourself!”

For those who have followed me for any length of time, will know how much I admire the work that Paul Castain is doing over at YourSalesPlaybook.com

This quick 3 minute video will get your week off to a great start, I guarantee it! If people have made “zillions of dollars” by branding water, why the heck can’t you brand yourself?

Enjoy and have a fantastic Monday…

Have A Laugh Fridays – Yep Need A Really Good One Today!

I had a crazy 38 hours of air travel the past two days due to a snow blizzard in my community.

I thought this would be a good time to pull out an “oldie but a goodie” from the Have A Laugh Friday archives!

Enjoy, keep smiling and have a great weekend!

Have A Laugh Friday – Take The Insurance!

I posted this a few months ago and was EXTREMELY disappointed with the lack of views. Ha ha! I was in the car rental industry for over 2 1/2 years after university. If I had a dollar for every time this happened to me, well I would have had about $1000!

I love this clip.

Back to new Have A Laugh Fridays next week.

Have a great weekend!

Job Search Day 3 – Are You Starting To See Dollar Signs?

Hiring managers can “occasionally” overstate potential compensation packages with a sales role during the interview process. Before you have even started the job, you begin to envision how well you are going to do, even before evaluating if it is an achievable goal. I have taken it so far as envisioning how my life will be if I made that amount of money! Silly, but these thoughts can happen if you start to get ahead of yourself.

The success may well happen early on, but realistically it will take longer, possibly years to get up to that level of compensation consistently. Everyone develops in a role at different speeds, and many factors can come in to play regarding earning potential.

They are always people who thrive and over achieve quickly, but they are in the minority. A good question for the hiring manager in the interview process is,

“What are the realistic total compensation numbers (on average) in the first three years on the job?”

If you have little savings, or limited ability to pay for expenses now, you need to consider what size of salary you take, compared to potential commissions and bonuses.

I got a hard dose of reality with this type of situation in one of the roles that I accepted.

I was given a ball park idea of how the previous rep had done in the territory the year before, and it was a fantastic number! I started to see lots and lots of dollar signs! It definitely blurred my vision.

I was very confident in my abilities by that point in my career, and felt great about the role. There was a small issue that the hiring manager failed to mention. The previous rep negotiated to keep all the large accounts in the territory when he moved to another region. These accounts contributed greatly to the overall compensation.

Not only did the previous rep negotiate to keep many of the high producing accounts, the pay plan changed 4 months after I started, taking a good chunk out of the earning potential that was so desirable when I started the job. Things can change in a heartbeat, and it is best to underestimate what you will earn for the first couple of years, and decide from there if you are still comfortable taking the role.

This is especially CRITICAL when you need money right away and accept a role with 100% commission or a limited base salary.