I really enjoyed this post by Carol Dougherty this morning. It is a thought-provoking look at teams generating ideas (or lack thereof). Enjoy!
Does your team generate great ideas? Are you open to all ideas? Do you encourage even seemingly off the wall thoughts? Does each of your team members feel they will be heard? Do they all come up with unique ideas or concepts?
If you can answer yes to all of these your team is rolling along well and is open to any and all input. Great! Unfortunately most teams aren’t operating in this well. There are several reasons this may be the case.
- Lacking Diversity – If the team all has the same job functions/ background you may not get unique ideas. When everyone does the same thing or has the same background they tend to see things the same way.
Solution – Bring in people who are outside of the area of expertise of the team. Open it up to internal or external customers and suppliers, or people from…
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Inside Sales – Your “Personal Assistants” or Valued Members of the Team?
Within the sales function of organizations, an individual or group of people go about their business day after day, and in many cases, without a lot of respect from their colleagues. It is the Inside Sales team.
If you haven’t taken the time recently to think about how much easier your job is because of them, take some today. When was the last time you bought them a coffee, took them out for lunch, or phoned/emailed to say thanks?
Our team always pitched in to get inside sales Christmas gifts with one company that I worked for. The group knew how much we appreciated them, and always loved the surprise!
Have you been guilty of using inside sales as your personal assistant?
Be honest with yourself!
Inside Sales’ role is typically clearly defined, and if you consistently dump tasks on them that you did not feel like doing yourself, you are just being lazy! Work with them on moving activities towards closing sales like quoting price and delivery, handling customer questions etc.
One concept that really helped me get on to the same page with one of my Inside Sales teams was establishing “Rules of Communication”.
The goal was to communicate on their terms as much as possible, not mine.
- Currently, are you calling or emailing inside sales for every situation that arises during the day?
- Do you even know if they prefer to be phoned or emailed?
Our agreement included the following clauses:
- If something was an emergency or crisis, I called immediately
- If something needed to be completed as soon as possible a detailed email was sent. They were always monitoring their inbox, and would respond as soon as possible
- For non urgent requests – follow-up notes, general questions and other important items were put on a Daily To Do List. It was sent to Inside Sales at the end of the day. In my case, there was a two-hour time difference, and I typically had my answers waiting for me by the time I got to my computer the next morning!
The less nagging, disruptive phone calls the support team handles internally, the more they can focus on booking business. Call when needed, but always take a moment to think, “Does this have to be dealt with immediately?”
The more you strategize with them as teammates, and respect the job that they do, the smoother the sales function should run in general. Who do you think they will give priority service to when they are in a time crunch? The rep that treats them like gold and respects them as people and colleagues of course!
And always remember, they are not your personal assistants!
I really enjoyed this post today from Kayla Cruz and corresponding video by Shawn Achor. Have a read and listen when you have some time. Let’s not be “average”.
Let me start off by saying that I’m a huge fan of these Ted Talks.
I saw this one today and thought I’d share.
Shawn Achor, CEO of Good Think, Inc., researches and teaches about positive psychology.
Positive psychology… It seems to be a topic of great interest lately.
There are thousands of books teaching people things like how to be happy… how to make the best out of really crappy situations… that your attitude determines your success.
Well it does, but that’s not what I want to write about at the moment.
Achor makes many great points in his talk, but the one that I really loved was his emphasis on the fact that we need to stop focusing on the average (start the video at about 4 mins).
You see, when it comes to business and success, it’s no secret that some people and some companies are…
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Every time I see a post about the National Hockey League (NHL) and business, I have to check it out! This was the case recently with Anna Caraveli’s post on the Washington Capitals with respect to mental toughness in your leadership and organization. If you are not a hockey fan, that is ok. The message still comes across loud and clear!
Reality Check – Has Work Become Your Life?
Do you work to live, or live to work?
I will write it one more time…
Do you work to live, or live to work?
Every time I hear that somebody passed away shortly after they retired, I hope that they took time to really enjoy life along the way. When I am working, I am a loyal hard-working solider. But when I am not, I am enjoying free time with friends and family when possible.
I saw a report on CNN a few years ago, and it gave me a horrible feeling in my stomach. The corporate world has made us believe in many cases that taking holidays shows a sign of weakness. When I hear that an employee has not taken holiday in several years, I always cringe.
This issue continues to get a lot of press, and work life balance has become more important than ever. Work demands and commuting makes our personal time very valuable. I have seen several managers and reps work way too many hours on a regular basis during my career. The question that I always have is…
What steps are you taking to insure that their work does not become your life?
Should it be common to work late at night?
- At what point do you admit that there are inefficiencies in your work habits, and you need to change how you do your job?
- Maybe you have too many responsibilities in your current role, and need to sit down with your manager to discuss the toll it is taking on you
There are still managers who subscribe to the theory of “most hours worked wins”, but this line of thinking is slowly going by the wayside.
I hate the saying “they were the first one in the office in the morning, and the last to leave at night”. How do we know that they are working all of that time? With all the distractions online, they may just be goofing off on the internet all day, or having “text-a-thons”.
I sent a group email one night at 10 pm from my home office once, just to tidy up a few odds and ends. I received a complaint the next day from one of my accounts. He asked me not to send correspondence at that time of night. I was a bit confused, so I asked why? He said that his phone vibrated on the night stand, and it woke him up! I forgot that some people are on call 24-7, and sleep with a phone close by.
I met an outside sales rep earlier in my career who told me that her kids had moved out, and she was not in a relationship, so work had taken over her life. She sounded far from excited about it!
I have heard of several organizations where employees never leave the office before their managers, even when they have completed their work for the day. This is one of the dumbest things that I have heard during my career!
Are you guilty of sending late night emails trying to “impress the boss”? Give your head a shake. This is just silly!
I know several reps and managers who work constantly during their holidays. A good friend of mind was got caught by his wife returning customer’s phone calls from his backyard shed when they were packing for vacation! I still bug him about that, but his wife did not think it was very funny!
I understand there may be the occasional need to communicate with the office when on holidays. But what does it say about the group that you surround yourself with, when they cannot “survive” for a few days, or even a couple of weeks without you?
I heard of the best “holiday-work compromise” from a rep a few years ago. He and his wife were going on a holiday without their kids. Things were both incredibly busy at work at the time. They agreed to one hour of work each morning at the hotel. But for the rest of the day, they left their cell phones in the room, and enjoyed each other’s company. Another rep was not so fortunate to be able to curb his work to one hour. He and his wife agreed to put his phone in the hotel safe before they left in the morning. That completely reduced his temptation to check every time another email came in!
I reference several European countries for setting the bar high for excellent work life balance. They have much more holiday time on average than most other parts of the world. Most stores and services even close during the day for a bit while the employees rest! How great is that? This is an unrealistic goal in many places including Canada and the United States, but I believe the message is very powerful. These people definitely work to live and not live to work.
We only live once, and you need to sit down and think about what is really important in your life if this has become an issue. Focus on enjoying your personal life now while still keeping up with work commitments. Obviously everyone’s personal situation is different, and many circumstances come in to play. I get that. I work odd hours to keep up with projects that I am working on via my blog and other forms of social media. But I make it all work.
Health issues, stress and strain on your family life can come in to play due to a heavy workload, among other issues. Don’t fall prey to the vicious cycle of work becoming your life.
- Do you feel like you are living to work, and not working to live?
- What changes can you make ASAP in your current role if other priorities are more important?
- Do you find it challenging to shut down “work mode” and get in to “family mode” when you are on holidays?
- What steps can you take to make a “holiday-work compromise” as a first step (then eventually phase out work altogether)?
- If your current situation makes it impossible to work to live and you prefer that, perhaps it is time to make a change!
- Promise yourself to take one action step today towards making a change, or it will never happen
I really enjoyed this post from Tony Schwartz via David Kanigan this morning. Have a great Sunday everyone!
I don’t believe that I’ve read a better self-help post in the past year. Tony Schwartz turned 60 and these are his reflections. He is the author of Be Excellent at Anything. This post is from the HBR Network and it’s titled: Turning 60: The Twelve Most Important Lessons I’ve Learned So Far. I find his insights remarkable…
- “Humility is underrated…deepening self-awareness is essential to freeing ourselves from reactive habitual behaviors…
- “Notice the good – we carry an evolutionary disposition to dwell on on what’s wrong – take time each day to notice what right and to feel grateful
- “Never seek your value at the expense of others…devaluing the person will only prompt more of the same in return”
- “Slow down. Speed is the enemy of nearly everything in life that really matters. It’s addictive and it undermines quality, compassion, depth, creativity, appreciation and real relationship.”
- An…
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I just love this post from Bruce Zimmerman! Take a few minutes to read over the weekend. I will certainly be thinking of the number 5 much more going forward…
The number five has long been considered a number of power and good fortune. It is the number of harmony and balance. It is also known as the number of the divine grace. The number Five is also called the Pentad. Known as the living principle, the number five indicates the action of the active principle of form.
The number 5 is also found on the human body: the five fingers of the hand and feet, the five senses (touch, taste, sense of smell, hearing and the sight), the five members (two arms, two legs and the head)
For the sales person, it only makes sense to utilize this number to your advantage. Why? It’s a powerful yet simple number. Generally speaking, most people think this way and it’s easy for most to focus on or remember five points. When I first started in sales, my mentor shared with me what…
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Great message by Rupert! Short and sweet, and a quick reality check for success. Have a great Saturday…
Observations from a Business Insider
Oh Come on people! I said this blog was about cutting through the crap in what people write about business not adding to it. There aren’t just six or ten Top Tips to anything. We’re all just lazy and wish that there were just a few simple things that we could do to ensure success.
Well, please don’t shoot the messenger but the people who you see as successful have become that way through an infinite number of routes, through innumerable failures, through indecipherable nuances of established principles and there is no way for you to replicate it. You can get to where they are at (or at least where you perceive them to be at) but you can’t get there in the same way that they got there. The world has moved on and doors they were open to them are shut to you. Look for your own…
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Have A Laugh Fridays – “But I Had A Reservation!”
My recent post on customer service inspired me to look for customer service related content for Have A Laugh Fridays this week. I hit a home run with this car rental gem!
As some of you know, I lived and breathed car rental for over two and a half years for my first job out of university. As I watched this I of course laughed, but I also had flashbacks to all of those irate customers over the years. Enjoy!
