Category Archives: Business

My First Sales Video Interview – Getting To Know Tim

This is an interview that I did with Michael Kroll from The Sales Effect in Edmonton, Canada last fall.

We discuss my sales career, my theories and strategies on selling and some of my networking via social media.

This is a great way to get to know me a bit, since many of us have not had a chance to chat in “real time” yet.

Enjoy!

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Do You Want “Jalopinoes” With That? (what ???????)

I went to a hockey game with a good friend of mine several ago. During the standard 15 minute intermission we stopped by a concession booth to grab a bite to eat. We were having a great conversation and lost track of time. 15 minutes had passed, and the line had barely moved.

Then we really started to pay attention to the guy who was serving us. He was slow, lethargic and very methodically serving people. By the time we finally received our food, 10 minutes of the next period had expired.

But the story gets better. I had ordered nachos with cheese. He proceeds to ask me,

“Do you want jalopinoes with that?”

I responded with a laugh,

“Did you mean jalapeno peppers?”

“Yeah, whatever… jalopinoes”.

That was one of the funniest interactions that I ever had at a fast food counter! I wish I could recreate his voice in this post.

Sitting back and watching this young man work slower and slower, as the line got longer and longer with no manager intervening was memorable, for all the wrong reasons. They were obviously not motivated to do their job to the best of their abilities, had no enthusiasm, and would have rather been anywhere but there. Maybe that was “just how he rolled”, but certainly a little encouragement and support from the managers could have helped him speed up and engage people a little better.

Now on the flip side…..

When was the last time you had a memorable service experience at a fast food restaurant?

I did, over and over, and it was only ever to order food in the restaurant and take it out, or go through the drive thru. It took a few visits to realize that it was a different experience than other similar restaurants. The owner who worked behind the counter a lot of time was a difference maker. The employees (typically young teenagers) bought in to what he was teaching and how he was training them. The positive attitude was very noticeable. Everyone was unflappable during busy times. I had never seen a fast food restaurant be so in synch with people lined up to the door!

I often observed the owner encouraging the kids, and tactfully discussing things with them when they did something wrong. The incredible part was he owned two different locations, and the experience was exactly the same at each one. Kids as young as twelve and thirteen years old showed work ethic and levels of maturity unheard of at that age. They always had smiles on their faces, and never hesitated to engage customers. They certainly realized how important their customers were to the company’s success.

Some of the kids used humour in their approach. One girl sang a song to us in the drive through, as a way of asking for our order. Another girl quoted our order total in pennies and not traditional dollars and cents. The owner was involved with many local charities, and it was well documented in the community. I know that he taught the values of helping others to his staff, and that certainly helped in their development as they became young adults. The team work within the group was very solid as well. I never saw one person say “That is not my job” or comparable when they were working.

One manager, one leader can make all the difference in the world. There is a reason that I am able to recall this so vividly, but rarely remember details of the hundreds of other fast food experiences during my life (except for the “jalopinoe incident”.

He could motivate, teach, inspire, and get the young adults to buy in to his plan. He was able to properly tell them when they did something wrong, without them feeling bad about it. And when you include consistent smiles on their faces and prompt service, it made for an enjoyable experience every time!

His team had “IT”, and I truly do not know what “IT” was. But when you walked through the doors, you could feel the different vibe almost instantly.

Think of your experience as a leader in your career and personal life.

  • What things have you done over and over that brought you success?

Great job and keep doing those things.

  • Now think of things that you did once or twice, they were successful, but you stopped doing.

Start doing them again! If something works, repeat as often as you can.

Why do you think that certain sports coaches have success wherever they go?

They have tried and testing techniques and keep repeating them. The message may be tweaked over time, but they never stray too much from what gave them initial success.

Remember the old saying, “If it ain’t broke, don’t fix it!”

Why Hierarchies? The Pizza and Beer Syndrome by Broc Edwards

I have been following Broc Edward’s blog for quite some time, and always enjoy his content. This post on hierarchies caught my attention earlier this week, and I wanted to share it today. His insight on this topic is excellent, and I hope you enjoy it as much as I did..

fool (with a plan)

Why do organizations look the way they do? Why are command and control hierarchies so popular? They seem like relics from days gone past. We spend a lot of time complaining about all their sins and proposing alternatives so why don’t we see flatter, collaborative, and self-directed organizations? They should be more adaptable, create more engagement, and be higher performing. Yet we keep perpetuating the command and control hierarchies that we spend so much time railing against. Why do we say we want one thing and make the choices and actions that lead to another?

Good questions and here’s the answer (you might want to write this down): pizza and beer.

No, really. Call it the “Pizza and Beer Syndrome” if you like. We can learn a lot about organizations by looking at human behavior. After all, organizations are a reflection of the philosophies, strategies, and approaches of individuals.

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I have had the good fortune to correspond with Richard from time to time over the past year. I also read his blog when time permits.

This post caught my attention over the weekend. If anyone is thinking about owning a business, is attempting to “live the entrepreneurial dream, or wants a great read, this post is for you! Check out how Richard eloquently describes the need for a business coach.

Practicebetterbusiness's Blog

 

I Need a Business Coach

 

What is your intention and objective? What rationale are you using to determine your tenacity to reach your purpose?  Is your resolution resolute? Will your commitment and resolve match the desire of the want? What are you willing to do to reach your objective?

 

We all want success. I have never met any person that wanted failure. Sometimes success eludes us and it is difficult to understand and discover what is holding the success from overflowing the cup of wealth and desire. Often opportunities are pushed to the side and forgotten mainly due to our own ignorance to look past our own self absorb opinions. We live in this circle of what we know that binds and hinders our willingness to seek opportunities outside our realm of vision and beliefs.

 

Many business owners have hit the first of many curveballs thrown…

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