Complaining says stop or improve, but doesn’t improve anything. Encouraging points to behaviors or attitudes to continue, but doesn’t continue anything.

The danger of talking is it feels like doing.

The biggest waste of words:

It feels good to get something off your chest. But, “off your chest” conversations are pleas for affirmation not expressions of leadership.

Weak leaders run around getting things off their chest. It’s self-centered, self-indulgent, and self-defeating. Leadership is about them not you.

Talk is when it’s the environment of action.

The 7 powers of words:

1. Connect. Words that create connection are about others not you. Trust is the predecessor and indicator of connection.
2. Persuade. Spend more time connecting and it will take fewer words to persuade. Convincing others is about them, not you.
3. Focus. It’s normal to focus on what matters. Leaders explain what matters now.
4. Open. Nothing opens hearts and…