Have You Ever “Tucked A Tie Into Your Shirt?”

bigstock-Hand-with-a-car-key--30094400

My first job out of university was with Enterprise-Rent-A-Car. It was high paced, non-stop action role that keeps me running all day. Most days I did not believe that we could take care of all the customers, but we did. Things just always worked out.

Part of our jobs was washing cars. On the surface anyone should be able to wash a car. But in that business, the key was to wash it quickly, but still make things spotless.

I worked for several Branch Managers and Assistant Managers during my 2+ years with the company, and they were each different. They got similar exceptional results, but the way they each lead and managed was unique.

But there was one commonality. They would never hesitate to jump into the car wash and clean a  vehicle at a moment’s notice. I was once told that you just “tuck your tie in to your shirt so it does not get wet, or sucked up in to the vacuum“, and just GET IT DONE.

They would also do many other tasks that were not on their job description like pick up customers, and start cars when it was colder than -30 degrees celsius!

These people stood out for me as true leaders. It would have been easy for them to sit in their offices, shuffle paperwork and pretend that they were doing more important things then help customers be completely satisfied with their rental experience, but that was not in their DNA. They were there to help, no matter how crummy the tasks were, all in the name of “just being one of the team”.

Even though it was over 15 years ago that I washed my last car at Enterprise, I still think back fondly of the lessons learned – and there were many of them.

But the best lessons learned taught a shy, stuttering young kid how to be a leader. How to never put myself ahead of the team, and how to never put myself on a pedestal too high, that I could not help out people who really needed me.

  • Who were the best leaders that you have worked for?
  • What made them a cut above the rest?
Advertisements

About Tim Mushey

Dynamic and energized sales rep, mentor and leader since 1999. This blog will be about sales, social networking, personal branding, leadership, music and having some laughs! Don’t be surprised if I mix it up on occasion, and talk about something totally different! I thrive on being part of successful, forward thinking teams. I am ready to go from the moment my feet hit the floor each morning, with the expectation that new adventures will be coming my way. It is rare that there isn't a smile on my face, as I take it all in, and have some fun along the way!

Posted on December 17, 2013, in Leadership, Success and tagged , , , , , , , . Bookmark the permalink. 1 Comment.

  1. One of the best leaders I worked for told me this right off the bat: I’ll never wait until your review to tell you bad news. If you do something wrong, I’ll let you know and we’ll fix it. If I don’t say anything, it means no news is good news. We worked so well together and I felt confident moving forward because of his philosophy. Conversely, when I got promoted, the company’s owner was my new boss. His philosophy was that yelling “encouraged” people and motivated them to do better work. What a difference! I felt off-kilter and uncertain, and didn’t stay working there for much longer. The first boss has always been a role model for me.

Stop by & leave a comment. I would love to hear from you!

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: